Shipping & Returns
Shipping
Please allow 1-3 days for your order to be processed and shipped and depending on your region, please allow an additional 3 - 8 business days for delivery.
Our fulfilment is closed on weekends and holidays.
Europe
The following shipping option is available at checkout:
Shipping with Colissimo EU - allow 3 - 8 business days for delivery.
Free shipping with Colissimo on all orders with a product total of €150 and over.
UK
For UK residents - Please visit: www.isunskincare.co.uk
Norway
For Norwegian residents - Please visit: www.isunskincare.no
US
For US residents - Please visit: www.isunskincare.com
Returns
We hope that you will be happy with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement of all purchases.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
No returns or refunds will be issued due to customs delays or holds beyond our control, nor for unclaimed packages.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over €50, you should consider using a trackable shipping service.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Should you have any questions regarding our shipping and returns policy, please send an email to: connect@isunskincare.com
